Terms of Service
Welcome to Miswakat. These Terms of Service govern your use of our website and any purchase made through our online store. By accessing our website or placing an order, you agree to these Terms.
1. About Miswakat
Miswakat provides Miswak-based oral-care products, including our reusable Miswak toothbrush, replacement heads, Siwak Powder, and related bundles.
For questions regarding these Terms, contact us at:
2. Use of Our Website
You may use our website only for lawful purposes. You agree not to misuse the website, interfere with its operation, attempt unauthorized access, or use our content for fraudulent or unlawful activity.
You must provide accurate and complete information when placing an order.
3. Product Information
We aim to present our products, descriptions, images, specifications, and availability as accurately as possible.
However, product appearance, packaging, color, or other details may vary slightly from images displayed on the website.
We reserve the right to update product information or discontinue products without prior notice.
4. Orders
Submitting an order does not guarantee acceptance.
We reserve the right to cancel or refuse an order where necessary, including in cases of:
- Incorrect pricing or product information
- Payment issues
- Suspected fraud or unauthorized activity
- Stock unavailability
- Delivery limitations
If payment has already been collected for an order we cancel, an applicable refund will be issued.
5. Pricing & Payment
All prices are displayed in AED unless otherwise stated.
Applicable shipping charges, taxes, or other fees will be shown during checkout where required.
You agree to provide valid and authorized payment information when completing your purchase.
Prices and promotions may change without notice.
6. Promotions & Discount Codes
Discounts, promotional offers, bundles, and coupon codes may be subject to specific conditions.
Miswakat reserves the right to modify, suspend, or end promotional offers at any time, subject to applicable law.
Promotional codes may not be combined unless expressly stated.
7. Shipping & Delivery
Orders are delivered according to our Shipping Policy.
Delivery times are estimates and may be affected by courier delays, public holidays, weather conditions, incorrect customer information, or circumstances outside our reasonable control.
Customers are responsible for providing accurate delivery details.
8. Returns & Refunds
Returns, replacements, cancellations, and refunds are handled according to our Returns & Refunds Policy.
Because Miswakat products include personal oral-care items, certain opened or used products may not be eligible for return for hygiene reasons, except where required by applicable law or where a product is defective or incorrect.
9. Product Use
Customers are responsible for following the usage and care instructions provided with Miswakat products.
Miswakat products are intended for normal personal oral-care use.
Information provided on our website is for general product information and should not be treated as medical or dental advice.
If you have specific dental or health concerns, seek advice from an appropriately qualified healthcare professional.
10. Intellectual Property
All Miswakat branding, logos, product photography, website graphics, text, designs, packaging concepts, and other original content are owned by or licensed to Miswakat unless otherwise stated.
You may not copy, reproduce, distribute, modify, publish, or commercially use our content without prior written permission.
11. User Content & Reviews
If you submit a product review, testimonial, image, comment, or other content to Miswakat, you confirm that the content is truthful, lawful, and does not violate another person's rights.
Where permitted, you grant Miswakat permission to display and use submitted content for website, marketing, and promotional purposes.
We reserve the right to remove unlawful, abusive, fraudulent, misleading, or inappropriate content.
12. Third-Party Services
Our website may use third-party services for payments, shipping, analytics, or other ecommerce functionality.
Miswakat is not responsible for third-party websites or services outside our control. Their own terms and privacy policies may apply.
13. Website Availability
We aim to keep our website available and accurate, but we do not guarantee uninterrupted or error-free operation.
We may update, suspend, or restrict parts of the website when reasonably necessary for maintenance, security, or business operations.
14. Limitation of Liability
To the maximum extent permitted by applicable law, Miswakat will not be responsible for indirect, incidental, or consequential losses resulting from misuse of our website or products.
Nothing in these Terms excludes or limits any rights or liabilities that cannot legally be excluded under applicable consumer protection law.
15. Privacy
Your personal information is handled according to our Privacy Policy.
By using our website, you acknowledge that certain personal information may be processed as necessary to operate the store, fulfill orders, provide customer support, and maintain our services.
16. Changes to These Terms
We may update these Terms from time to time.
The latest version will always be published on this page together with the updated effective date.
Continued use of the website after an update means the revised Terms will apply to future use, subject to applicable law.
17. Governing Law
These Terms will be interpreted in accordance with the applicable laws of the United Arab Emirates, subject to any mandatory consumer rights or other legal protections that apply.
18. Contact Us
For questions about these Terms or your order, contact:
Miswakat Customer Support
Email: Shopmiswakat@gmail.com
MISWAKAT
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